Frequently Asked Questions

The Kozy is manufactured for kids; plain and simple. Safety and quality are our top priorities. We teamed up with one of the leading foam manufacturers in the world to develop the Kozy.

The Kozy is made with polyurethane foam certified by the world-wide independent non-profit agency CertiPUR-US® and specially developed to be comfortable and durable. It is shipped directly from our U.S. headquarters to ensure safety and quality.

Product FAQs

Each Kozy couch consists of two square cushions which are 33 in. x 33 in. x 5 in. and one triangle cushion that is 22 in x 13.5 in x 12 in.

The Kozy is made with CertiPUR-US® polyurethane foam and a soft, durable polyester fabric. The foam is 1.8 lb/ft2 foam rated at 37 Indentation Loan Deflection (IDL) units which is strong enough for building, yet comfortable enough to sleep on!

The foam is CertiPUR-US® certified to be:

  • Made without ozone depletes
  • Made without PBDEs, TDCPP or TCEP (“Tris”) flame retardants
  • Made without mercury, lead and other heavy metals
  • Made without formaldehyde
  • Made without phthalates regulated by the Consumer Product Safety Commission
  • Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 part per million)

In addition to being certified by a globally trusted independent non-profit agency, we also test the material with our own independent laboratory. We pull units from every single production run to test the material (foam, fabric and zippers!) at our independent lab to ensure it meets our high-quality standard and the product is in compliance with U.S. Consumer Product Safety Commission (CPSC) regulations.

Nope! Kozy is ready for fun as soon as it is unboxed. The wrinkles and compression from packaging will work itself out after a few days!

Don’t worry! Light spills and stains can be spot treated using your cleaner of preference. The Kozy cover can also be machine washed in cold water with mild detergent on a gentle cycle. The cover should air dry to prevent shrinkage. Do not machine wash the foam.

The Kozy comes with a one-year warranty on the Kozy for manufacturing defects such as stitching and zippers. The warranty replacement is only issued for couches purchased directly from our website. Proof of purchase is required for all warranty claims.

Orders FAQs

The Kozy is delivered sealed directly from our headquarters to ensure quality and safety. The Kozy cannot be returned once the packaging is opened due to safety concerns. We do accept returns for fully sealed, unopened couches. Returns are subject to a $50 return shipping and restocking fee.

Kozy couches ordered on pre-order cannot be cancelled after 5 business days. Regular orders can be cancelled at any time before shipment. Once the shipping label is printed, the order cannot be cancelled.

Shipping is on us! Shipping within the contiguous United States is always free!

We do ship to APO, FPO and DPO addresses. Shipping cost is calculated during checkout.

We currently are not shipping outside of the United States. Check back soon as we are expanding our shipping locations as quick as possible!

Contact us immediately! All shipping issues (missing package, damage, etc.) must be emailed to brian@kozycouch.com within 24 hours of the delivery notification. If the issue is not reported within 24 hours, we may not be able to help.

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